Terms and Conditions

We use the information you provide about your company when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

Plustar may contact you to provide you services associated with products you purchase through this site.

Supplier Terms and Conditions

Last updated: January 17, 2020


The industries served by Plustar are both competitive and demanding with ever increasing levels of customer expectations for both product performance and reliability and related certifications of both processes and products.

Our objective is to develop a reputation of excellence in manufacturing standards, products and processes that support our customers.  In order to achieve this, continual improvement initiatives will be the strategy practiced to sustain a desired outcome.

Purchased materials/services from our suppliers are a vital ingredient identified for success.  The purpose of this manual is to define the basic systems and procedures we require the Plustar supplier to adhere to in order to ensure that their quality responsibilities are completely understood and executed as required and recorded for evidence of conformance in all areas.

It is the intention of Plustar to develop a long-term partnership with those suppliers who can consistently achieve these standards.  Together we can provide the desired level of quality necessary to satisfy all of our customer’s needs. All references to Plustar in these Terms refer only to Plustar and not to any affiliated organizations, customers or other suppliers. We look forward to your commitment and support in achieving this goal.

Please review and understand this manual.  Feel free to copy it for any members of your organization that require this information. It is considered a proprietary document and should not be made available to anyone outside your company.

References & Definitions


The following publications are required to complete the requirements established in these terms.

  • ISO 9001 Standard, latest edition
  • AS-9100 Standard, latest edition
  • AS-9102 Standard, latest edition


For the purposes of these Terms and Conditions:

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Plustar, Inc, 2650 Nova Drive, Dallas, TX 75229.
  • Materials means all goods and services or any parts or components thereof to be supplied to Plustar. As used herein, the definition of Materials shall include services, as the context requires.
  • Purchase Orders means the contract arising between Plustar and Supplier for the supply of materials including all instructions, documents, specifications and drawings (if any) referenced therein.
  • Supplier means the person, firm or company from whom Plustar is purchasing or intends to purchase materials or services from.
  • Website refers to Plustar, Inc, accessible from www.plustar.com

Supplier Development Program

The first step towards the preferred supplier status is to communicate the necessary information about your organization such as:

  • Capabilities
  • Status regarding your Quality Business Management System.
  • Certifications/accreditations earned or received.
  • Customer feedback and audit results

Plustar prefers that suppliers maintain current third-party certifications to industry standards (e.g. AS9100, ISO 9001, Nadcap) and work to continually elevate performance. We encourage suppliers working without third party certifications to strive to obtain industry and 3rd party recognition. For uncertified suppliers newly introduced, there is an increased risk-factor that applies. In the end, it comes down to performance over-time, and consistency that will set apart the best performers and earn a larger share of the available business.

Quality System Requirements

Shared Responsibilities between Plustar and its suppliers

Plustar must provide very clear, detailed purchasing requirements for purchased materials and services. This information includes specifications and record requirements that are part of the normal flow down requirements from our aerospace customers through Plustar to you the supplier.

You as the supplier are required to confirm the order through a formal acknowledgement or confirmation to the Purchasing Department at Plustar, Inc.

Changes to our purchasing requirements must be documented and communicated to you in a timely manner. No verbal revisions in purchase order or documents requirements will be honored nor should be accepted by you the supplier.

Adequate lead-time will be given to fill the purchase requirements as agreed to and outlined in our purchasing documents. The lead time and due date must be strictly adhered to and can only be changed with documented approval from Plustar Purchasing Personnel.

Suppliers will be provided with feedback information regarding non-conformance to your performance as incidents occur. All non-conformances will be included into our supplier monitoring system and evaluation process and records maintained for future use.      

Supplier Evaluation System

All suppliers are perpetually monitored for any issues related to Delivery, Quality, and Price as agreed to in the purchase order accepted by the supplier. The purchasing documents form the basis for the specific product, quality and delivery requirements including price.

The Initial evaluation system begins with the communication of your capabilities to Plustar Purchasing or Management Personnel. This information includes such items as:

  • Certifications and accreditations you may have received
  • Customer feedback and audits.
  • Equipment lists with capacities
  • Brochures or technical information on your products and product lines
  • Contact information or contact lists
  • Samples of product with inspection records

This will give the Purchasing & Management Personnel the base information on each supplier, capabilities and current status regarding future plans towards a Third-Party Registered Quality System.

On-time Delivery

Due Dates and delivery information as listed on the Purchase Order or purchasing information communicated to you the supplier is the date the order / material is due on the dock at our facility in Dallas, Texas or destination point as identified in purchase order and not the ship date out of your facility.  You are required to meet the date as listed or to communicate problems or delays to us.

If there are circumstances that will not allow the delivery of specified product within the time frame expressed in the Purchase Order, you must contact the Purchasing Department at Plustar in a timely fashion to communicate the issue and the expected date of delivery.   

Supplier Quality Performance Communication

All products received at Plustar are expected to be as specified on the purchase order/requisition and specifications. Specification revision levels are listed on each purchase order and can be obtained from Plustar or other agencies that publish and control the documents.

Plustar will notify your organization of defective material and its disposition that is identified during receipt or processing at our facility. Quick decisive action is expected to mitigate the effects of the nonconformance on our process and customer products. It is critical in our industry that product be fully to the purchase order and related specifications. It is expected that your organization controls processes and performs required inspections to products to ensure only the best products can be shipped to us.

Corrective action in response to nonconformance is not considered a “punishment” but rather a tool in determination of root cause and application of corrective action and will include documentation from your organization as to what will be done to correct the Non-Conformance and prevent a recurrence. Corrective actions that are flowed down by Plustar to your organization are to be taken seriously and completed. Any questions or issues that arise with an assigned Corrective Action should be addressed to the Quality Control Department at Plustar for resolution.

Debits will be issued for any rework, materials, or premium freight costs that are incurred by Plustar due to the nonconforming issues for delivery or product quality.

Supplier Performance Monitoring System

Suppliers will be perpetually monitored to evaluate your performance. Our “Approved Supplier Lists” is reviewed on a routine basis to identify suppliers who are having recurring issues regarding delivery and nonconforming product or any contractual issues.

Suppliers who continually fail to meet the purchasing requirements/delivery requirements will be notified of the evaluation results and what the specific issues are. It is expected that the evaluations be taken seriously and corrective actions implemented.

Failure to correct poor performance in the future will result in removal from the active supplier list, and future purchases will be suspended. Our Management Team does not communicate good performance or provide our suppliers with performance report cards. Good performance results in a lasting supplier, customer relationship and future business with Plustar. 

If at any time you feel that a Non-Conformance has been unjustly issued, please contact the Purchaser/Purchasing Manager at Plustar for clarification or correction.

Resolution of Specification/Technical Information Discrepancies

If there are discrepancies in any of the purchase requirements or related documentation, please contact the Purchasing Personnel authorizing the purchase for resolution or clarification. Do not assume you have the answer or can correctly determine the information content in our behalf. A careful review of the purchase order, specifications and related purchasing information is imperative on your part and if there are issues which are communicated to our Purchasing Personnel will allow us to make certain the issue is corrected and the customer will receive quality products to specified requirements.

It is the supplier’s responsibility to control specification revision levels and ensure you are using the identified version of the document. If there are any questions it is better to ask the question than to proceed with incorrect information. The specification revision levels are communicated to your organization in the purchasing documentation and must be fully met.

Surveys, Audits, and Inspection

At times it may be required to have Plustar Quality/Management Personnel or our customers to inspect product at your location. If the need arises, we will notify your organization in our purchasing documents, and we will ensure that the visit is feasible from your prospective. This applies as well to customer visits and inspection of processes at the supplier’s facility.

Internal Audits may be needed to ensure us that your Quality System is in place and functioning correctly. Internal audits at supplier locations may be outsourced to a third-party independent auditor or Government Auditor as appropriate based on our customer’s requirements.

We anticipate that you will cooperate fully with any requests for information. Survey forms and required information will be requested in writing and will be based on a sound need for the information.

Contractual Order Requirements    

Point of Contact

Sellers are instructed that the first line of communications in matters related to product supply or acceptance is Plustar’s buyer (Purchasing agent) as identified on the applicable purchase order/contract. The buyer will engage the appropriate personnel responsible for feedback and/or decision making or updating of systems for general awareness.

Entire Agreement

A Purchase Order and these terms and conditions, when accepted by Supplier’s written acknowledgment or commencement of performance, represent the complete and exclusive agreement between Buyer and Supplier for the Components, superseding all oral or written prior agreements and all other communications between Buyer and Supplier relating to the subject matter of the Purchase Order. No change in, modification of, or revision to the Purchase Order or these terms and conditions shall be valid unless in writing and signed by an authorized representative of Buyer’s Purchasing Department. In the event of any conflict between these terms and conditions and any term or condition on the face sheets of a Purchase Order, the terms and conditions on the face sheets of the Purchase Order shall control.


Plustar’s Purchase Order and these terms and conditions are Buyer’s offer to Supplier. Any acceptance of this Purchase Order is expressly limited to acceptance of the terms of the Purchase Order and these terms and conditions. Any additional or different terms, which may be contained in any documents furnished by Supplier, are deemed material and Buyer hereby objects to and rejects them. Any of the following Supplier acts shall constitute acceptance (i) acknowledgment of this Purchase Order; (ii) commencement of performance; (iii) informing Buyer of commencement; or (iv)shipping of any Components in performance of this Purchase Order.

Product Specification

It is imperative for you, your organization and Plustar, the customer to ensure that the contract and order requirements are completely documented and understood. Our contract review process is in place to ensure all customer requirements from our standpoint are fully understood and are flowed down to our suppliers as needed or required by our aerospace customer.

Any incomplete, missing or conflicting information in the order, specifications, and associated documentation, will be resolved and clarified through Plustar Purchasing Personnel initiating the purchase from your company. Please ensure this information is communicated and clarification obtained prior to filling our orders for products and outsourced services

Certificates of Conformance (C of C)

A Certificate of Conformance must accompany each material lot shipped to or on behalf of Plustar. This C of C is an indication that all requirements of the associated purchase order, specification(s) have been met. The C of C must contain, as a minimum:

  • Name and address of External Provider
  • Description of material(s)
  • Material part number(s)
  • Material Date of Manufacture
  • Material Expiration Date or Defined End of Shelf Life
  • Plustar PO number
  • Conformance statement
  • Conformance to Specification (As Applicable)
  • Ship To/Ship From information
  • Order Ship Date
  • Storage

Shelf Life

The material/article and or product purchased must have at a minimum accompanying paperwork with the Date of Manufacture (DOM) and Date of Expiration (DOE) and/or a defined period of shelf life so shelf life or the Date of Expiration (DOE) can be calculated. A minimum of 50% remaining shelf life is required upon receipt at Plustar unless otherwise stated on the Purchase Order.  

Packaging and Shipping

Supplier shall package all shipments in order to store, preserve, and ensure safe delivery of the product to prevent damage or deterioration and exposure to Foreign Object Damage (FOD). Each shipment shall be accompanied by a Certificate of Conformance meeting all of the requirements stated in Supplier Terms and Conditions and expressly stated on the Purchase Order.  Plustar reserves the right to refuse shipments that are not compliant with all terms listed in this document, Buyer and Buyer’s customers reserve the right to refuse to accept all Seller nonconformances.

Records & Part Marking Requirements

All products supplied to Plustar must be correctly and positively identified on receipt.

Small cartons and containers are to have each unit identified with the Lot Number, Date of Manufacture on each carton. Large lot materials are to be packaged to protect the product from damage based on value of the product, weight and size. All containers must have the Lot Number, Date of Manufacture on each skid and must match the information on each carton.

Plustar Purchase Order Number must appear on all records and documentation. Plustar requires a formal “shipper” with each shipment. The Shipper along with the Purchase Order number and Lot Number provide the required traceability for materials we purchase.

Any product not properly marked to specifications will be returned and considered a Non-Conforming Product, and made part of your organization s’ supplier evaluation system.

Supplier shall notify Buyer in writing of any desired change to (i) Component manufacturing processes; (ii) the tooling being used in the manufacture of Components; (iii) third party suppliers or outside processes; or (iv) the location of Component manufacturing to another Supplier facility (collectively referred to as “New Processes”), prior to commencing the manufacture of any such changed Component. Supplier may not sell to Buyer any Components manufactured using Supplier’s New Processes until Supplier first obtains instructions from Buyer whether Buyer requires, in its sole discretion, a new first article inspection for the Components affected by such New Processes. Supplier may not deliver any Components manufactured using New Processes without the prior written approval of Buyer.

Supplier FAIR Requirements

FAIR requirements will be communicated to your organization by our purchase order or during the quotation process. If FAIR is a requirement contractually, your FAIR submission is to be submitted to the AS-9102 Requirements.

FAIR requirements will also be required to be recorded on the latest level records and forms available with the AS-9102 Standard or upon request from Plustar Quality Control Department. All FAIR submissions will contain:

  • Objective evidence of conformance to all requirements, notes, and specifications referenced in product specifications. This requirement is the actual results of your measurements and testing, not check boxes showing accept or reject.
  • Actual results recorded in the same units as the specifications
  • Identification of your personnel performing the inspections
  • Listing of the gage identification number that was used for the measurement that provides traceability to the calibration records.
  • Identification of the specification or document number and the related revision level.

Your organization will perform the necessary inspections and tests to determine conformance with all specification requirements. In order to confirm the validity of the test results for chemical or physical testing results, your laboratory must be accredited to ISO/IEC 17025 latest edition and a copy of the certificate and scope of the laboratory registration supplied to Plustar Purchasing Personnel.

If your organization cannot perform all the required inspection or tests within an accredited laboratory, such services must be procured from a third-party source accredited to ISO/IEC 17025 and a copy of their certificate and scope of their laboratory registration supplied to Plustar Purchasing Personnel along with your FAIR documentation and product test results.

If there are any questions or concerns about the FAIR submission requirements, please direct them in writing to the Quality Control Personnel at Plustar.

Non-Conforming Product

Non-Conforming Product returned by Plustar must be correctly processed upon receipt at your location. All paperwork will state that the product returned was non-conforming with documentation that identifies the specific issue/issues. Your organization is responsible to ensure that the records and documentation that accompany the replacement product contain information certifying that the matter was resolved and what actions took place.

If you identify Non-Conforming material while still in your facility.  It is expected that you will segregate it and control it from affecting us internally. It is required by Plustar as well as our aerospace customers that any scrap be destroyed and rendered unusable. This will prevent scrap product from potentially being allowed in the product stream

Any Non-conforming material that has been shipped in error to us by your company will require that we be notified immediately so we can contain the material and quarantine it our facility pending disposition by your organization.

Any acceptance of known non-conforming material must be made by authorized Plustar Personnel in writing in the form of an official concession prior to shipment. This concession document will also identify the personnel providing the authorization and must be made a part of the official records of the transaction at your facility.

A document specifically listing the following information is required to be sent:

  • Product Numbers
  • Purchase Order Number
  • Print Specifications and revisions
  • Actual Condition of the Non-Conforming product

Authorized Plustar Personnel will make the decision to accept or reject the product and provide you with information regarding the decision. These records must be maintained by your organization and a copy of the record forwarded to the Purchasing Manager at Plustar for inclusion into our records system.     

Quality Requirements and Flow-Down

All requirements shall be flowed down to Suppliers and Sub-Tier Suppliers throughout the supply chain. All Suppliers and Sub-Tier Suppliers are responsible to comply with all specifications and requirements. 


Seller documents and records submitted to the Buyer shall be in English.

Counterfeit Work

For purposes of this clause, Work consists of those parts delivered under this Contract that are the lowest level of separately identifiable items (e.g., articles, components, materials, and assemblies). "Counterfeit Work" means Work that is or contains items misrepresented as having been designed and/or produced under an approved system or other acceptable method. The term also includes approved Work that has reached a design life limit or has been damaged beyond possible repair but is altered and misrepresented as acceptable.

Seller shall not deliver Counterfeit Work to Plustar, Inc. under this Contract.  Seller shall establish and maintain a Counterfeit Prevention and Control Plan (CPCP), using current versions of AS-5553 or AS-6174 as content guidelines.

Supplier Records

All supplier records associated with purchase orders and contracts from Plustar are to be retained at your facility for a minimum of 10 (ten) years from the date of creation. These records must be made available to Plustar Personnel or our customer on request at no additional cost, price, or fee to Buyer.

Seller shall ensure quality records are:

  • Full lot Traceability must be maintained at all times
  • Maintain legible and reproducible, complete records of all processing, inspection and test, including copy of C of C.
  • Process performed to applicable CID, MIL, and other Industries/End User specifications must be certified and certificate attesting thereto shall state that evidence of this certification is on file and available for examination.

Foreign Object Prevention (FOD)

Suppliers are required to have a formal process to prevent the introduction or damaging effects of foreign object debris.  Requirements that apply may be as specified in applicable standards such as   NAS 412, AS6174 or AS9100.  When applicable, the Supplier’s FOD program shall include controls to preclude FOD or contamination at the Supplier’s Sub-Tier sources.

U.S. Government Contracts

If any Supplies are to be used on a U.S. Government contract, FAR and/or DFARS flow-down is required and all clauses incorporated by reference shall apply as applicable. For latest FAR/DFARS revision: https://www.acquisition.gov/. Supplier shall accept mandatory flow-down clauses at no additional cost to Plustar.

DPAS Ratings

Supplier shall comply with Defense Priorities and Allocation System (DPAS) Regulation. If this is a rated order certified for national defense use by the U.S. Government Office of Industrial resource Administration, Department of Commerce as identified in the purchase order as applicable, The Seller shall follow all the requirements for the defense priorities and allocations system regulation (15 CFR 700).


Supplier certifies that it, or Supplier’s principals, are not debarred, suspended, proposed for debarment, or declared ineligible for the award of contracts by a Federal agency.

Right of Access

Regardless of Buyer’s or Buyer’s customer point of acceptance, Seller shall provide or obtain for Buyer, Buyer’s customers and regulatory agency personnel, access to any and all facilities where work is being performed or is scheduled to be performed, including those facilities of Seller’s agents and subcontractors, in order to perform Item inspections, surveys or system/process surveillance as part of verification of conformance to the requirements of the Buyer, Buyer’s Customer, and all applicable tiers of the supply chain and supply chain sub-tiers.


Supplier shall defend, indemnify and hold harmless Buyer against all damages, claims, costs and expenses (including attorney’s fees) arising out of or resulting from the Supplies provided under this agreement(s), or from any act or omission of Supplier, it’s agents, employees or subcontractors or which otherwise arises as a result of Supplier’s performance.

Government, Safety & Environmental Regulations

All purchased materials used in part manufacture will satisfy current governmental and safety constraints on restricted, toxic, and hazardous materials; as well as environmental, electrical, and electromagnetic considerations applicable to the country of manufacture and sale. An MSDS Sheet must be available to Plustar upon request for applicable materials and agents.

Export Control

Supplier shall comply with all applicable import and export control laws and regulations, including, but not limited to, the requirements of the United States Arms Export Control Act, 22 USC 2751-2794, the United States International Traffic in Arms Regulations (“ITAR”) (22 CFR Parts 120 - 130) and the United States Export Administration Act, 50 USC app 2401-2420 (as amended), and all requirements to obtain any and all export licenses, approvals and agreements. Where Supplier holds the design authority for a Component, Supplier shall provide Buyer with export classification data, such as Export Control Classification Number (“ECCN”), Harmonized Tariff Schedule (“HTS”) code or ITAR classification, as applicable.

Intellectual Property

All unpatented ideas, information, design devices, prints, drawings, and technical information concerning Supplier’s products, methods or manufacturing processes which Supplier discloses or furnishes to Buyer in connection with this Purchase Order shall be, except only to the extent as may be otherwise specifically agreed to in a nondisclosure agreement signed by the authorized representatives of Buyer and Supplier, deemed to have been disclosed or furnished as part of the consideration for this Purchase Order and Supplier agrees not to assert any claims by reason of the use, duplication or disclosure thereof by Buyer and or its successors, assigns or customers. Buyer and its successors and assigns may subject all Components ordered herein to further manufacture, combine them with other articles, sell or put them to any use whatsoever, and Supplier may make no claim for royalties or additional compensation due to such manufacture, combination, sale or use.

Severability and Waiver


If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.


Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach. 

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service.

You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, you can contact us:

  • By email: info@plustar.com
  • By visiting this page on our website: https://www.plustar.com/contact-us

Return to top of page

Customer Terms and Conditions

Last updated: January 17, 2020

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of these Terms and Conditions:

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Account means a unique account created for You to access our Service or parts of our Service.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Plustar, Inc, 2650 Nova Drive, Dallas, TX 75229.
  • Country refers to: Texas, United States
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
  • Website refers to Plustar, Inc, accessible from www.plustar.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Terms of Sale

By placing an Order for Goods through the Service, You warrant that You legally capable of entering into binding contracts.

Your Information

If You wish to place an Order for Goods available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information.

You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.

By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.


Plustar offers shipping via UPS Ground and LTL Carriers for larger shipments. Plustar strives to find the most cost-effective method of shipment for our customers. Plustar also offers low cost delivery on our own trucks for customers located in the Dallas/Ft. Worth Metroplex. If you have special shipping requirements or wish to choose an alternative method of shipping, please let us know by completing the "Special Requirements" box during checkout.

Custom & Non-Stock Orders

Orders All non-stock & customer orders are subject to minimum order requirements and may be unable to be cancelled after time of order. Additionally, due to the unique nature of these items, material may be non-returnable after time of sale. Plustar reserves the right to over-ship or under-ship all custom and non-stock items by 15%.

Order Cancellation

We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:

  • Goods availability
  • Errors in the description or prices for Goods
  • Errors in Your Order

We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.

Your Order Cancellation Rights

Any Goods you purchase can only be returned in accordance with these Terms and Conditions and Our Returns Policy.

Your right to cancel an Order only applies to Goods that are returned in the same condition as You received them. You should also include all of the products instructions, documents and wrappings. Goods that are damaged or not in the same condition as You received them or which are worn simply beyond opening the original packaging will not be refunded. You should therefore take reasonable care of the purchased Goods while they are in Your possession.

Returns Policy

An authorized RMA must be issued before any returns or refunds will be issued. Before returning any material please contact Customer Service at 877-389-6637 for an RMA. RMA's must be requested within 20 days from the date of shipment. Custom or special-order goods are non-returnable unless they are determined to be defective. All boxes and supplies must be returned in full case quantities, in original packaging, and in "as new" saleable condition. Customer is responsible for shipping charges on returns unless return was due to a Plustar error. RMA is valid for 30 days from date of issue to customer. Returned material will be subject to a re-stocking fee up to 25%.

You will not have any right to cancel an Order for the supply of any of the following Goods:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

Availability, Errors and Inaccuracies

We are constantly updating Our offerings of Goods on the Service. The Goods available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Goods on the Service and in Our advertising on other websites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Prices Policy

The Company reserves the right to revise its prices at any time prior to accepting an Order.

The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs and any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Order.

Payment Terms

All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard or American Express.

Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order.

For established customers, Net 30 terms may be available after providing the appropriate credit references. For additional information on these terms please contact our Customer Service Department at 877-389-6637.

Sales Tax

Plustar is required to collect sales tax for shipments delivered within the State of Texas. If your purchase is for re-sale or is tax exempt, please contact our Customer Service Department at 877-389-6637. You may be required to provide a re-sale certificate or tax exemption certificate. 

User Accounts

When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.

You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.

The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.


We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven't purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Standard Manufacturer Warranty:

All products are sold by Plustar with their respective manufacturers' warranties. Please note that warranty periods and terms vary by manufacturer. Customer is responsible for determining whether product is a suitable fit for their particular purpose and application.

User is responsible for determining whether the product is fit for a particular purpose and suitable for user's method of application. Typical Physical Properties are not recommended for specification purposes.

Technical Data: All physical properties, statements, and recommendations are based either on tests we believe to be reliable or our experience, but they are not guaranteed. Manufacturer recommends each user determine the suitability of the product for the intended use.


Manufacturer warrants its tapes will be free from defects in materials and manufacture. If a tape is proved to be defective, then the exclusive remedy and Manufacturer's sole obligation shall be, at Manufacturer's option, to replace the quantity of the tape which is proved to be defective or to refund the purchase price.

Limitation of Liability: Manufacturer and seller shall not be liable for direct, indirect, special, incidental or consequential damages based upon breach of warranty, breach of contract, negligence, strict liability or any other legal theory.

The foregoing Warranty and Limited Remedy and Limitation of Liability may be changed only by a written agreement signed by authorized officers of Manufacturer and seller.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver


If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.


Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service.

You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

Return to top of page